Staff
Management
Colt Emich
General Manager
Jude Seilhan
Acquisition Consultant
Brian Wheeler
Sales Manager
Mike Mutz
Sales Manager
Fred Emich
Managing Partner
Josh Brown
Parts Manager
Ryan Meyers
General Sales Manager
Ashley Mallory
Internet Manager
Finance
Clarissa Beloff
Finance Manager
Rob Seski
Finance Manager
Duston Coffey
Finance Manager
Sales
Saife Abusway
Sales Professional
Tom Hardin
Sales Manager
Sean McAleer
Sales Professional
Amber Baird-Brackett
Sales Professional
Tony Hill
Sales Professional
Tiffany Kishel
Sales Professional
Dayton Castleman
Sales Professional
Aaron Canez
Sales Professional
Tom Freeman
Sales Professional
Rick Gitelman
Sales Professional
Palmer Mahoney
Sales Professional
Josh Oziminski
Sales Professional
Efren Ruiz
Sales Professional
Parts
Jason Holtzhouser
Parts
Service
Jennifer Gillespie
Service Advisor
Jeremy Zobjeck
Service Manager
Matt Clouse
Service Advisor
Shane Mighell
Shop Foreman
Nick Santos
Technician
Noah Engen
Technician
Simon Ly
Detail
Travis Vincent
Technician
Alan Ly
Detail
Administration
Boone Emich
Mascot
Grace Emich
Office Manager
Soreya Kleine
Front Desk Coordinator
Philip De Jong
Marketing Director
Yolanda Hall
Office Manager
Andrea Lee
Title Clerk
Clarissa Beloff
Finance Manager
Sep 20, 2023
It was a pleasant and trustworthy experience with the
It was a pleasant and trustworthy experience with the several folks we interacted with at Emich Kia (sales & finance). A lot less pressure / lower key than other dealers we visited beforehand; would definitely recommend.
Sep 02, 2023
The absolute smoothest car buying experience I’ve ever
The absolute smoothest car buying experience I’ve ever had. Honest to god from start to finish I was taken care of and felt like I was talking to the guy that made the car himself. Customer service was fantastic. Give this man a raise!!
Jun 17, 2023
I enjoyed my experience car shopping (and purchasing from
I enjoyed my experience car shopping (and purchasing from this dealer). They were very helpful, let me test drive vehicles multiple times, didn't pressure me, and offered a decent discount (considering the market and the high demand for vehicles). I would recommend using this dealer (and definitely not the Peak Kia). I worked with the sales rep, Heaven, and she was wonderful.
May 28, 2023
They were amazing!
They were amazing! Guillermo and Clarissa were amazing to work with and made buying my first car from a dealership a breeze. Guillermo was amazing at answering all of my questions and Clarrisa did a fantastic job explaining every part of the financing process. The mascot is the cutest thing ever.
Jan 29, 2023
Dustin was such a wonderful sales person.
Dustin was such a wonderful sales person. He didn’t push or try to force any car on me. He was patient and asked what it was that I wanted and listened. I’ve never felt more comfortable buying a car before.
Rob Seski
Finance Manager
Sep 20, 2023
It was a pleasant and trustworthy experience with the
It was a pleasant and trustworthy experience with the several folks we interacted with at Emich Kia (sales & finance). A lot less pressure / lower key than other dealers we visited beforehand; would definitely recommend.
May 01, 2023
Tony is the best!
Tony is the best! He made the car leasing experience so easy and was super relatable. I never felt pressured or rushed to make a quick decision. He listened to the type of car I was looking for, my budget, and overall concerns and got me into a beautiful Kia Seltos! He made sure that I knew how to work everything in my new car, and was super patient/informative with answering all my questions. Overall, a quick and efficient process thanks to Tony and Rob in finance!
Feb 03, 2023
They had 3 tasks to do and they did 1.
They had 3 tasks to do and they did 1. Told me to come back another time and they would get it done. No follow up from them after I complained to my service advisor. Buying a car there was great but the service dept dropped the ball hard.
Jan 30, 2023
I initially went to Phil Long Kia in Colorado Springs
I initially went to Phil Long Kia in Colorado Springs where I had a very poor experience with their sales people and lending department. My car was supposed to arrive on 1/6, no one contacted me to say it had been pushed to 1/14. Then it was 1/21 but again I had to call them to get the info. Since I had the time, I reached out to Emich KIA because I noticed they had the same car listed at a lower price. Jude responded right away and we got an initial valuation for my trade-in as well as specs for the car I wanted. From there, the process was super seamless. Even with a short delay in delivery because of the supply shortage, I was communicated with and got my car in a very timely fashion for less than I would have paid otherwise. Thanks also to Rob for making the lending experience super easy. Everyone was nice and it didn't feel weird or "sales-y" at all. Grateful for the transparency, communication and for my new car!
Jan 29, 2023
Good experience buying my 2023 Kia Sorento Hybrid in a no
Good experience buying my 2023 Kia Sorento Hybrid in a no pressure atmosphere. My sales rep Saif was knowledgeable, experienced, pleasant, accommodating and took all the time I needed to understand the car. He offered for me to come back for more tutorial help and questions anytime. I would highly recommend Emich Kia Dealership.
Jennifer Gillespie
Service Advisor
Jan 28, 2023
Brought in vehicle for repairs a day early and they still
Brought in vehicle for repairs a day early and they still failed to look at my car on the day of appointment (Wed). This caused repair to be done on Monday instead of Friday. Service mgr does not work Fridays.
Jan 20, 2023
Service was extremely helpful and accommodating,
Service was extremely helpful and accommodating, explaining at the outset what possible repairs might be needed, depending on diagnosis. They kept me informed of status, as progress went along. Upon completion, payment was made, and receipt given.
Jan 06, 2023
Great service!
Great service! Great communication! Competitive pricing. I will definitely go back! Jennifer is the beast!
Jan 05, 2023
Jennifer was great with keeping me informed and
Jennifer was great with keeping me informed and communicating to me in away that I understood what was going on and why. What was so outstanding to me. Was how she went above and beyond to give me the best customer experience.
Jan 02, 2023
Had a great experience dealing with Emich Kia.
Had a great experience dealing with Emich Kia. I would definitely come back to have my car serviced.
Saife Abusway
Sales Professional
Sep 15, 2023
Great experience.
Great experience. Had some difficulty at first, but the management team was kind and patient with me through the entire buying process. Kia’s cars are some of the best on the road right now!
Sep 02, 2023
The absolute smoothest car buying experience I’ve ever
The absolute smoothest car buying experience I’ve ever had. Honest to god from start to finish I was taken care of and felt like I was talking to the guy that made the car himself. Customer service was fantastic. Give this man a raise!!
Aug 12, 2023
After many back and forth emails and text messages they
After many back and forth emails and text messages they couldn't answer any of my questions except one how to pay. I really wanted to buy a car but they dodged simple questions and send finance app instead. In my opinion completely unprofessional and rude.
Aug 10, 2023
Excellent communication and very true to his word on
Excellent communication and very true to his word on pricing. The current tax incentives, discounts, and available financing for EV vehicles is a bit confusing right now and Colt made it simple and I trusted his numbers over other dealers who were trying to pretend that all the tax credits came right off the top. He also kept his word on delivery and went out of his way to make sure we felt taken care of.
Dec 06, 2022
Amazing customer service and patience.
Amazing customer service and patience. My experience has been easy and the staff is beyond friendly and helpful.
Colt Emich
General Manager
Sep 15, 2023
Great experience.
Great experience. Had some difficulty at first, but the management team was kind and patient with me through the entire buying process. Kia’s cars are some of the best on the road right now!
Aug 10, 2023
Excellent communication and very true to his word on
Excellent communication and very true to his word on pricing. The current tax incentives, discounts, and available financing for EV vehicles is a bit confusing right now and Colt made it simple and I trusted his numbers over other dealers who were trying to pretend that all the tax credits came right off the top. He also kept his word on delivery and went out of his way to make sure we felt taken care of.
Apr 18, 2023
Colt Emich, manager and I assume a ownership family
Colt Emich, manager and I assume a ownership family member is the very worst. Won't ever go back to Emich Kia for service, parts or a subsequent auto purchase. Purchased an overpriced scratch paint repair pen from Emich Kia. At the time, the parts desk said that these unique pens probably have a useable life span of a couple of months even though they probably sit on the distributors shelf for that long or longer. When I tried a pen that they ordered it did not work and I tried returning it to Emich Kia a few days later. But Emich Kia and Colt Emich does clearly does not stand by what it sells. What should have been a simple return transaction for a customer that has a $50,000 Telluride went south. Colt Emich arrogantly suggested that he could not absorb the cost of the return nor showed any willingness to return it to Kia. The paint was watery, translucent and could cover a 1" by 1/32" trivial scratch. For a business owner/manager to suggest that regardless of their products failure, I should accept the cost of the failure is a sign of a business and owner/manager that should be out of business. I would not trust Kia Emich given Colt Emich's lack of regard for customer service, his arrogant style and the low likelihood that you can confidently trust them with your car.
Dec 28, 2022
Great buying experience.
Great buying experience. Fast and professional. Jude, was very helpful, and set everything up on my car for me. Would highly recommend buying from Emich Kia.
Dec 17, 2022
Colt and his team did an excellent job!
Colt and his team did an excellent job! I will definitely be recommending Emich Kia to friends and family!
Jeremy Zobjeck
Service Manager
Sep 26, 2023
They weren't knowable enough about their own product line
They weren't knowable enough about their own product line to know a hitch for a 2022 Telluride would not fit on a 2023. Wasted half a day dropping off/picking up a car they couldn't work on. When the proper hitch did come in the most they were willing to offer me for my wasted time was a partial discount on an oil change. Don't waste your time and money at Emich Kia.
Jan 15, 2023
Still waiting on a refund for a charge for recall work.
Still waiting on a refund for a charge for recall work. Been waiting for a call back for over a week not thrilled with communication
Jan 06, 2023
Great service!
Great service! Great communication! Competitive pricing. I will definitely go back! Jennifer is the beast!
Jan 01, 2023
Jennifer was really nice and helpful , I didn’t know it
Jennifer was really nice and helpful , I didn’t know it was by appointment and didn’t have my paperwork she needed but she still assisted and toke care of me. Was really friendly and communicated very well about what was going on with my car. Thank you Jennifer also thanks to the gentlemen getting me out of the snow when I was stuck. Thanks Emich& Jennifer.
Nov 11, 2022
I love Emich and I would highly recommend them!
I love Emich and I would highly recommend them!! All of the staff were so kind and polite!!
Tom Hardin
Sales Manager
Sep 15, 2023
Great experience.
Great experience. Had some difficulty at first, but the management team was kind and patient with me through the entire buying process. Kia’s cars are some of the best on the road right now!
Aug 10, 2023
Excellent communication and very true to his word on
Excellent communication and very true to his word on pricing. The current tax incentives, discounts, and available financing for EV vehicles is a bit confusing right now and Colt made it simple and I trusted his numbers over other dealers who were trying to pretend that all the tax credits came right off the top. He also kept his word on delivery and went out of his way to make sure we felt taken care of.
Dec 06, 2022
Amazing customer service and patience.
Amazing customer service and patience. My experience has been easy and the staff is beyond friendly and helpful.
Nov 11, 2022
This is the second car we have bought from Emich and
This is the second car we have bought from Emich and we’ll keep coming back!!!
Oct 13, 2022
Friendly and helpful staff made it easy to come to a deal
Friendly and helpful staff made it easy to come to a deal I was happy with.
Jude Seilhan
Acquisition Consultant
Aug 10, 2023
Excellent communication and very true to his word on
Excellent communication and very true to his word on pricing. The current tax incentives, discounts, and available financing for EV vehicles is a bit confusing right now and Colt made it simple and I trusted his numbers over other dealers who were trying to pretend that all the tax credits came right off the top. He also kept his word on delivery and went out of his way to make sure we felt taken care of.
Jan 30, 2023
I initially went to Phil Long Kia in Colorado Springs
I initially went to Phil Long Kia in Colorado Springs where I had a very poor experience with their sales people and lending department. My car was supposed to arrive on 1/6, no one contacted me to say it had been pushed to 1/14. Then it was 1/21 but again I had to call them to get the info. Since I had the time, I reached out to Emich KIA because I noticed they had the same car listed at a lower price. Jude responded right away and we got an initial valuation for my trade-in as well as specs for the car I wanted. From there, the process was super seamless. Even with a short delay in delivery because of the supply shortage, I was communicated with and got my car in a very timely fashion for less than I would have paid otherwise. Thanks also to Rob for making the lending experience super easy. Everyone was nice and it didn't feel weird or "sales-y" at all. Grateful for the transparency, communication and for my new car!
Jan 22, 2023
Great service, good guys who took time to explain
Great service, good guys who took time to explain everything. Definitely recommend for folks looking for a great service.
Dec 28, 2022
Great buying experience.
Great buying experience. Fast and professional. Jude, was very helpful, and set everything up on my car for me. Would highly recommend buying from Emich Kia.
Nov 30, 2022
Very professional and friendly.
Very professional and friendly. It is so easy to buy a car at Emich Kia!
Brian Wheeler
Sales Manager
Sep 20, 2023
It was a pleasant and trustworthy experience with the
It was a pleasant and trustworthy experience with the several folks we interacted with at Emich Kia (sales & finance). A lot less pressure / lower key than other dealers we visited beforehand; would definitely recommend.
Nov 11, 2022
This is the second car we have bought from Emich and
This is the second car we have bought from Emich and we’ll keep coming back!!!
Sep 25, 2022
Great selection and service.
Great selection and service. Friendly and knowledgeable staff. Looked around and ended up purchasing vehicle here.
Sep 14, 2022
They are fast and efficient!
They are fast and efficient! Jeremy and his staff are super helpful. I will be taking my car back for maintenance
Sep 10, 2022
The whole process was great!
The whole process was great! Great communication and everyone was friendly. Would definitely return to this dealership
Sean McAleer
Sales Professional
Nov 26, 2022
I was in a pinch and needed to get into a car!
I was in a pinch and needed to get into a car! I went from dealer to dealer and struck out until I went to Emich! They have the inventory in these crazy times! My salesman Sean helped guide me into getting the right car that suited my needs and lifestyle. He was super knowledgable! If you're in need of a car I would talk to him and the Emich team, First class all the way!
Nov 20, 2022
Sean was amazing!
Sean was amazing! We originally wanted a K5, but walked out with a KIA Sorento! The process with quick and painless, everyone at Emich treated us with respect! I highly recommend going to Emich KIA if you're in need of a car.
Nov 03, 2022
Employees were friendly and helpful.
Employees were friendly and helpful. We were very appreciative that they were willing to hold our car for us while we were out of town.
Oct 29, 2022
Sean was very helpful and efficient and welcoming, he
Sean was very helpful and efficient and welcoming, he worked with us on purchasing two vehicles. We will be sending business back to him if anyone is looking for a new car that we know!
Oct 09, 2022
A horrible and unfriendly dealer I ever had.
A horrible and unfriendly dealer I ever had. They sale a broken used cars and when you ask them to fixing them they refuse. They lied me 3 days for one car that she was available and they sell the car and never let me know. The sale manager Brian lied me about the car. Don't go there.
Duston Coffey
Finance Manager
Jan 29, 2023
Dustin was such a wonderful sales person.
Dustin was such a wonderful sales person. He didn’t push or try to force any car on me. He was patient and asked what it was that I wanted and listened. I’ve never felt more comfortable buying a car before.
Jan 24, 2023
My experience from day one was great, I never felt
My experience from day one was great, I never felt pressured into purchasing a vehicle. Dustin was very easy to work with.
Dec 06, 2022
Amazing customer service and patience.
Amazing customer service and patience. My experience has been easy and the staff is beyond friendly and helpful.
Dec 04, 2022
Best new car buying ever experienced.
Best new car buying ever experienced. customer service was incredible thxs Emich Kia I love my new Sorrento
Oct 25, 2022
I haven’t shopped at a dealership in almost 20 years;
I haven’t shopped at a dealership in almost 20 years; using a car broker for the last several vehicle purchases. I told a friend today how pleasantly surprised I was with Duston and the entire experience.
Amber Baird-Brackett
Sales Professional
Sep 11, 2023
Not prompt, not motivated to make deals happen.
Not prompt, not motivated to make deals happen. Ask for a diiferent salesperson if you're serious about getting a deal done.
Jan 17, 2023
The experience was great, but if I come in and let you
The experience was great, but if I come in and let you know I already have AMAZING financing elsewhere. There should be NO NEED for you to attempt to see if you can provide competitive financing. Then to only tell me later that you couldn't even come anywhere close to the rate I received for the financing elsewhere! I tried to tell you and you just wasted time trying.
Jan 09, 2023
Summary: Emich Kia ignores my messages during the buying
Summary: Emich Kia ignores my messages during the buying process. They never updated any info unless I contacted them. The driver's leather seat was damaged (tear). There was also a side door, bumper damage, and permanent damage to the license plate bracket holder . A salesperson, Amber, told me that she will take care of 5” leather damage but it was a lie. This 2022 car also does not have many basic (but very important) accessories and I only got 1 key. In addition, Even though I purchased a $62K vehicle, it is unwashed and it came with a near empty gas tank. They charged me D&H fee even though they did nothing. I even have to register the vehicle myself. I normally do not write reviews but I want to share my nightmare experience with Emich Kia. This is the worst deal I ever had in my whole life. I regret that I purchased a car from this dealership. In my opinion, you should not buy anything from this dealership even a mug. No dealership should treat customers like this. I purchased a used 2022 Mercedes GLE from this dealership. I did not do much negotiation hoping they might do the smooth transaction if I go easy on them. I WAS WRONG. The OTD price is about $62,000 and I put $45,000 down (72.5% of the full payment) and financed the rest of the payment. I am an out of state buyer. The salesperson who helped me was Amber. Here are my problems: 1) Updating Issues - The Buying process was very horrible. This dealership never contacts you and lets you know what is going on. Even after $45K (Over 70%) down payment, your salesperson or their manager will not let you know the status of your purchase unless you contact them first. I had to contact them multiple times (Text/email/Phone) to get the shipper information. My salesperson contacted me 30 minutes before my vehicle arrived at home. YES. 30 MINUTES!! She never contacted me even though I asked her 2 days earlier to notify me when a transporter picked up the vehicle. I HAD TO contact her to find out that information. If I did not call her, she probably did not tell me until it arrived at home. It is so sad that she gets the commission from this sale by working like this. 2) Contacting Issues - Emich Kia simply does not contact you. It takes 2 hours to 4 days to receive a text message from them. I called 4-7 times but no one answered my phone call. I sent many emails and text messages but only their finance manager replied to me back. This was after I made a $45,000 down payment. 3) CAR DAMAGE - I have a copy of their inspection report and their transporter’s inspection report. No report ever mentioned that there is a leather damage. There was a huge leather damage / tear (about 5 inches) in the driver's seat. Amber lied to me that my local Mercedes dealership will fix this damage for free with a warranty. She also told me that I do not have to make an appointment. However, my local Mercedes dealer has no idea about the free leather repair. I kept 100% of our conversations in the form of email or text messages. Now she does not respond to my calls or text messages. In addition, there were other damages on the side and the rear parts of the vehicle. 4) Weird Charges - Why did they charge me D&H fee? Emich did not clean my vehicle. I have to register my own vehicle. However, they charged me a prep fee without working. 5) Missing Accessories - There was no mention of 1 key in the web ad. I only got 1 key (I just lost $300). In order to add one more key I have to spend about $300. Also, Mercedes special wheel bolts ($100-$150) are missing. You must have them when you replace the tire. 6) Empty Gas Tank - I purchased a $62K vehicle, Emich Kia sent me a vehicle with a near empty gas tank. 7) Missing Temporary License Plate and Documents - Emich Kia never does anything right. Their finance manager told me that he sent 2 temporary license plates but I only received one plate and I did not receive other necessary documents. 8) Unwashed Vehicle - They did not even bother to wash my vehicle. It was very dirty not because of the transportation. They simply did not wash the vehicle. Buyer’s guide paper was still taped on the window. Why did they charge me the vehicle prep fee? They did not do anything. 9) Broken License Plate Bracket - A worn out bolt was stuck on the right side of the license plate bracket holder. They covered it with an Emich Kia paper. As a result, the license plate is dangled on the left side of the bracket because you can only install one side. I cannot take out worn out bolt. They did not even bother to fix it. Now they do not answer my calls and text messages. I am now taking my vehicle to a local body shop to check the body damages. Do not trust scammers.
Jan 01, 2023
I made it very clear at the beginning, that I already had
I made it very clear at the beginning, that I already had pre-approved financing that I was going to use, that would match anybody else's rate, if better. Manager Mark Mutz, unbenounced to me, arranged financing with a different institution. At closing time, a sheet came up to be signed from this other lender. I did not sign it, reminding them of what I told them originally. Amber told me that Mile Hi Security Coverage automatically came with the purchase of my car. At closing time, it was not even listed on the Invoice or Application. The purchase had to be amended, and as it turned out, was added to the purchase, instead of included with it. Please don't mislead customers, and say that something is included, if it is not Furthermore, when the Customer tells you they already have pre-approved Financing from their own lender, honor it, and don't try to use another, behind the Customer's back, and try to sneak it into closing!!
Dec 06, 2022
Amazing customer service and patience.
Amazing customer service and patience. My experience has been easy and the staff is beyond friendly and helpful.
Boone Emich
Mascot
Apr 03, 2022
Friendly helpful fair knowledgeable awesome Loved this
Friendly helpful fair knowledgeable awesome Loved this dealership! No pressure no haggle laid back easy going!!!!
Jan 23, 2022
What an amazing dealership!!! As soon as my husband and I...
What an amazing dealership!!! As soon as my husband and I walked in we were greeted and the staff got our salesman Saife , with some help from Toby the dog 🥰. We were expecting the normal dealership of pushy, make a sale oriented, dealership, but this was not the case. Saife was so friendly, knowledgeable, and not pushy at all!! The whole car buying experience was wonderful and fast, which is also not usually the case when buying a vehicle. I love my truck and the financing Emich got me was freaking amazing!!!! I would definitely recommend buying from Emich and making the appointment with Saife, and of course Toby 😀. Need a new vehicle?? You won't be disappointed purchasing from here!!!!!
Jan 16, 2022
Saife was awesome in helping me get the car I have spent...
Saife was awesome in helping me get the car I have spent a couple months looking for at a great price. The process was easy and I drove away in my wonderful new car.
Jan 07, 2022
Thank you guys for helping me out! Appreciate all of you....
Thank you guys for helping me out! Appreciate all of you. They got me in a new Subaru fast!
Jan 25, 2021
Dan and the Emich team were very professional, helped me...
Dan and the Emich team were very professional, helped me get the best interest rate possible, explained my various finance options, and quickly got me thru the process!
Tony Hill
Sales Professional
May 01, 2023
Tony is the best!
Tony is the best! He made the car leasing experience so easy and was super relatable. I never felt pressured or rushed to make a quick decision. He listened to the type of car I was looking for, my budget, and overall concerns and got me into a beautiful Kia Seltos! He made sure that I knew how to work everything in my new car, and was super patient/informative with answering all my questions. Overall, a quick and efficient process thanks to Tony and Rob in finance!
Jan 13, 2023
Not pushy, kind, know their products.
Not pushy, kind, know their products. Happy with how they communicated through the process. Thanks!
Jan 05, 2023
Great experience.
Great experience. Very friendly and through staff. Everyone took the time to make sure we understood the process and what we were doing
Dec 08, 2022
Very professional and friendly, Tony went above and
Very professional and friendly, Tony went above and beyond to help make it easy. Thank you
Dec 06, 2022
Amazing customer service and patience.
Amazing customer service and patience. My experience has been easy and the staff is beyond friendly and helpful.
Jason Holtzhouser
Parts
Jan 15, 2023
Still waiting on a refund for a charge for recall work.
Still waiting on a refund for a charge for recall work. Been waiting for a call back for over a week not thrilled with communication
Jul 27, 2022
Friendly, prompt service.
Friendly, prompt service. Knowledgeable salesperson, Clean showroom and lot. Professional staff and plenty of amenities!
Jul 23, 2022
I took my car in for a simple oil change and found the
I took my car in for a simple oil change and found the service exceptional! The technician even sent a video of the underside of my vehicle; they check for wear, leaks and possible trouble spots. I'll definitely return to Emich for all of my car service!
Jul 23, 2022
Exceptional service!
Exceptional service! Everyone at the dealership was helpful and my car was serviced and returned quicker than I expected! Definitely going to Emich for all of my car repairs
Jun 28, 2022
It was so great to see the car on the lot and the sales
It was so great to see the car on the lot and the sales man was the best. The dog at the dealership was the best part. Thank you.
Matt Clouse
Service Advisor
Feb 03, 2023
They did not solve the problem with my car after 2 visits
They did not solve the problem with my car after 2 visits and said my wires were cut when they were not. It would have been a 6000 dollar charge when there was nothing wrong with the wires. The people that work there were still polite and professional when doing their jobs.
Feb 03, 2023
They had 3 tasks to do and they did 1.
They had 3 tasks to do and they did 1. Told me to come back another time and they would get it done. No follow up from them after I complained to my service advisor. Buying a car there was great but the service dept dropped the ball hard.
Jan 22, 2023
It felt a little disorganized.
It felt a little disorganized. Communication was good but they were vague about when my car would be done. One gripe: they moved the locking lug nut socket I had in the car and didn’t tell me where they moved it to.
Jan 21, 2023
Katie was very helpful in scheduling and communicating
Katie was very helpful in scheduling and communicating with me. Matt innService was friendly, professional and helpful in explaining the process since I was a first time customer. Very helpful to have an Uber/Lyft ride to get back home.
Jan 17, 2023
Matt in service has been outstanding.
Matt in service has been outstanding. The communication is excellent. Having a loaner vehicle was a plus since we live 180 miles away. Thank you Emich.
Mike Mutz
Sales Manager
Jan 15, 2023
The entire Team was awesome to work with and would highly
The entire Team was awesome to work with and would highly recommend them if looking for a car
Jan 01, 2023
I made it very clear at the beginning, that I already had
I made it very clear at the beginning, that I already had pre-approved financing that I was going to use, that would match anybody else's rate, if better. Manager Mark Mutz, unbenounced to me, arranged financing with a different institution. At closing time, a sheet came up to be signed from this other lender. I did not sign it, reminding them of what I told them originally. Amber told me that Mile Hi Security Coverage automatically came with the purchase of my car. At closing time, it was not even listed on the Invoice or Application. The purchase had to be amended, and as it turned out, was added to the purchase, instead of included with it. Please don't mislead customers, and say that something is included, if it is not Furthermore, when the Customer tells you they already have pre-approved Financing from their own lender, honor it, and don't try to use another, behind the Customer's back, and try to sneak it into closing!!
Oct 22, 2022
Great experience.
Great experience. Good service. Team worked hard to get us the best deal possible. Would recommend any time!!!
Oct 03, 2022
I had to take a used car in for recalls and their team
I had to take a used car in for recalls and their team was able to not only get all but one done but, they were able to help me after their closing hours (I was running behind schedule) and was able to pick my car up the next day! Beautiful client relations ^_^
Sep 28, 2022
Everyone was incredibly helpful and responsive to our
Everyone was incredibly helpful and responsive to our requests. We were very well taken care of!
Fred Emich
Managing Partner
Jan 22, 2023
Great service, good guys who took time to explain
Great service, good guys who took time to explain everything. Definitely recommend for folks looking for a great service.
Jan 12, 2022
Saife was beyond helpful with the purchase of our 2020...
Saife was beyond helpful with the purchase of our 2020 Toyota RAV4. We had only planned on selling our truck that day and we were interested in another RAV4 at another dealer. Due to Saife’s customer service and wise advice, we ended up with a newer, lower mileage RAV4 in a higher trim level. I would recommend Emich and Saife to any of my family and friends.
Oct 13, 2021
No hassles best car purchase experience from beginning to...
No hassles best car purchase experience from beginning to end! Everyone there friendly and helpful!
Jun 24, 2020
Always great care
We chose Emich to service our 2013 Jetta, purchased from another good dealer, due to location. We've always been treated fairly and professionally. They are also helping solve an issue with Maroone VW in Colorado Springs. Thanks!
Jan 20, 2020
Awesome group of guys! Love my new car! Very knowledge...
Awesome group of guys! Love my new car! Very knowledge and helpful with all my questions. I would recommend this place and I will definitely be back.
Shane Mighell
Shop Foreman
Oct 17, 2022
The work was done in a timely manner, staff was pleasant
The work was done in a timely manner, staff was pleasant to work with.Thanks
Oct 08, 2022
Attentive and thoughtful, always willing to support you.
Attentive and thoughtful, always willing to support you. I have been customer for the last four years and they have never disappoint me.
Jun 16, 2022
Everyone was so nice and polite!
Everyone was so nice and polite! Everything was explained to me clearly. I enjoyed the video I got with the text about services needed, and they even did my tire rotation for free! I will absolutely be going back to this service center.
Mar 31, 2020
Fantastic Service
Amazing Tech's and service team. Best experience This is now the only place I will take my Audi's. They are honest, clean, and very professional.
Mar 09, 2020
I hadn't purchased a car in 20+ years (always leased)....
I hadn't purchased a car in 20+ years (always leased). Just 24 hours earlier hadn't even thought about a car, much less a Porsche. Happened into Emich, and Dan, Brian, Clarrisa and crew made it all too easy, and compelling price.
Nick Santos
Technician
Jan 04, 2023
Matthew and Katie were amazing!
Matthew and Katie were amazing! They were so transparent, informative and kind! They fixed my car and I will definitely be back for any future repairs!
Oct 03, 2022
I had to take a used car in for recalls and their team
I had to take a used car in for recalls and their team was able to not only get all but one done but, they were able to help me after their closing hours (I was running behind schedule) and was able to pick my car up the next day! Beautiful client relations ^_^
Aug 07, 2022
They were very considerate of my time.
They were very considerate of my time. They were very friendly and helpful and explained what they were doing.
Jul 21, 2022
service representative were great and friendly, service
service representative were great and friendly, service was fast and waiting area was nice and clean.
Tiffany Kishel
Sales Professional
Jan 17, 2023
The experience was great, but if I come in and let you
The experience was great, but if I come in and let you know I already have AMAZING financing elsewhere. There should be NO NEED for you to attempt to see if you can provide competitive financing. Then to only tell me later that you couldn't even come anywhere close to the rate I received for the financing elsewhere! I tried to tell you and you just wasted time trying.
Jan 03, 2023
Tiffany made this sale for Emich.
Tiffany made this sale for Emich. The automatic "Colorado Package" and old-school sales tactics ("please sign this paper indicating that you would accept this deal" etc..) should be reconsidered by Emich as it was almost a deal breaker for us.
Dec 06, 2022
Amazing customer service and patience.
Amazing customer service and patience. My experience has been easy and the staff is beyond friendly and helpful.
Grace Emich
Office Manager
Jan 09, 2023
I did not lease my Sorento from Emich but reserved a spot
I did not lease my Sorento from Emich but reserved a spot for a recall notice. I couldn't have been more pleased with my experience. I was greeted by Jennifer who was extremely pleasant and checked me in. I was asked if I needed a ride home which I didn't and I left my car. Matt called me early in the afternoon to inform me my car was ready and what they did. When I picked up my car I was again greeted pleasantly and Matt walked me out to my car. What a great experience and I highly recommend this dealership!
Dec 17, 2022
Colt and his team did an excellent job!
Colt and his team did an excellent job! I will definitely be recommending Emich Kia to friends and family!
Josh Brown
Parts Manager
Jan 09, 2023
I did not lease my Sorento from Emich but reserved a spot
I did not lease my Sorento from Emich but reserved a spot for a recall notice. I couldn't have been more pleased with my experience. I was greeted by Jennifer who was extremely pleasant and checked me in. I was asked if I needed a ride home which I didn't and I left my car. Matt called me early in the afternoon to inform me my car was ready and what they did. When I picked up my car I was again greeted pleasantly and Matt walked me out to my car. What a great experience and I highly recommend this dealership!
Dayton Castleman
Sales Professional
Sep 20, 2023
It was a pleasant and trustworthy experience with the
It was a pleasant and trustworthy experience with the several folks we interacted with at Emich Kia (sales & finance). A lot less pressure / lower key than other dealers we visited beforehand; would definitely recommend.
Noah Engen
Technician
Jun 25, 2022
Staff is super friendly and helpful when trying to
Staff is super friendly and helpful when trying to understand the crux of my vehicle's issues. They are also using current technology to support customers in gaining a better understanding of the entailed. For example, I was provided with a video link from my technician who captured the problem areas and what needed to be done. I also was given Uber rides to/from the service department, which is a great relief! Last but not least, this service department is run by a team who are honest, credible and reliable compared to other car service departments that I've used. A return customer here and I highly recommend it to others.
Soreya Kleine
Front Desk Coordinator
Jul 15, 2022
They were a friendly, helpful & informative group of
They were a friendly, helpful & informative group of people to work with. Very glad we got our car at that dealership. I may not remember the names of all below that I worked with, especially if I can't enlarge the photos. The photos are too small, otherwise I would be able to recall all those that helped me. Don't see the photo of some people I meet, I think.
Simon Ly
Detail
Jul 09, 2022
Well done … again.
Well done … again. We have both our German cars serviced at Emich and will continue to do so.
Ryan Meyers
General Sales Manager
Sep 15, 2023
Great experience.
Great experience. Had some difficulty at first, but the management team was kind and patient with me through the entire buying process. Kia’s cars are some of the best on the road right now!
Travis Vincent
Technician
Nov 13, 2022
I am pleased with service.
I am pleased with service. Just disappointed could not find leak in my tire when it was completely flat the morning I brought it in. AAA pumped it up to get there. Appreciated taking off the $98 bill when I asked what I was being charged for since tire not fixed. Tires Plus fixed hole in tire in tire same day when I it was down to 20 lbs … otherwise appreciate service
Alex Berthold
Collision Center Manager
Rick Gitelman
Sales Professional
Andrea Lee
Title Clerk
